Privacy Policy

Every Ion ("we", "us", or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, and disclose information through our website and telehealth platform.

1. Information We Collect

• Personal Identifiers: Name, email address, phone number, date of birth, and mailing address.
• Health Information: Medical history, current symptoms, lab results, and medication information provided during consultations.
• Usage Data: Information about how you interact with our website and platform.

2. How We Use Your Information

• To facilitate telehealth services and connect you with licensed medical providers.
• To coordinate with partner pharmacies for prescription fulfillment.
• To manage your account, process payments, and provide customer support.
• To ensure compliance with legal obligations, including HIPAA and CCPA regulations.

3. Data Sharing and Disclosure

We do not sell your personal information. We only share data with authorized third parties necessary for providing our services:

• Healthcare Providers: To deliver medical care and consultations.
• Partner Pharmacies: To dispense and ship your prescribed medications.
• Service Providers: Secure vendors who assist in platform maintenance, payment processing, and security.

4. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your data, including the right to access, correct, or request deletion of your personal information. For requests related to your privacy or to exercise your rights, please email our privacy team at [email protected].

5. Security

We employ robust administrative, technical, and physical safeguards to protect your health information. However, no data transmission over the internet is 100% secure.